Losing a loved one is never easy, especially when you are not expecting it. Yet there is responsibility to deliver a day worthy of a final goodbye.
Craig and his team surpassed all expectations.
He arrived at the house and was extremely calm and patient. My nan was unsure what was best and she needed time to process all the options. Craig took the time to understand the family and our wishes. When there were moments of confusion or misunderstanding, Craig took the time to explain what was happening and why.
The day was absolutely beautiful. The hearse arrived on time, with plenty of time to arrange flowers and organise seating. My nan decided at the last minute to walk behind the coffin, Craig was able to make the necessary adjustments to ensure this could happen for my nan without a hitch.
It is tradition in my community to open the coffin for a final viewing. This is always difficult, as you are unsure how the body will look. My granddad looked like he was asleep. His face was rested and moisturised. It was very reassuring for my nan. She could tell he had been looked after.
Craig then attended the wake, he ensured my nan was satisfied with the day and then discretely slipped off.
Whilst I appreciate this is a job for Craig, his professionalism, his support and his commitment made the whole process feel like it was all being managed by a family friend.
I would highly recommend Craig. At your darkest hour, he brings light to a very difficult time.